Shipping + Processing

I make each and every item to order. Most items are created, made + packaged by me. ALL glass, decals/labels and rollers are cut and applied in my Oil Office in my home. I take HUGE pride in the quality of my products + you loving your items. My processing time is 7-10 business days.

The processing time does not include shipping times. Once tracking number is created please allow 2-3 business days for the post office to update in their system. After scanned with post office order can be tracked by you using the tracking number sent to you.

If you need something by a certain date, please message me at info@cocogonegreen.com so I can try to accommodate your request before ordering.

I gladly accept returns, exchanges, and cancellations

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Elderberry Make + Take Kits
Flash Sale Items
Discontinued Sale Items

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

My typical shop hours are Monday-Friday 8:30-4:30 EST.

Feel free to message me any time you have questions and I will answer within 24-48 business hours.

EMAIL: info@cocogonegreen.com

Please Note:

I will NOT return emails during CLOSED SHOP HOURS.
Please be sure to scroll through each listing, where you can find specific + addition shipping and processing details.
Please DO NOT message me directly on Social Media regarding specific orders. I can only track + communicate via email for orders.

Your understanding and cooperation in this helps me tremendously. Thank you.